Legal

Shipping & Delivery Policy

Last updated: 3 September 2026 This Shipping Policy explains how SHE Collection delivers orders placed on sheco.pk within Pakistan and internationally where available. ## 1. Processing time Orders are typically processed within 1–3 business days after confirmation. Processing may take longer during sale periods, holidays, or for customized bridal pieces. You will receive email/SMS updates when your order is confirmed and dispatched. ## 2. Domestic shipping (Pakistan) We ship nationwide via trusted courier partners. Estimated delivery times after dispatch: • Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan): 2–5 business days • Other urban areas: 3–7 business days • Remote or rural areas: 5–10 business days Timelines are estimates and may vary due to weather, public holidays, or courier delays beyond our control. ## 3. Shipping rates Standard shipping fee: Rs. 200 for orders below Rs. 5,000. Free standard shipping on orders of Rs. 5,000 and above within Pakistan. Express or same-city delivery may be available on request for an additional fee—contact support before ordering. ## 4. Cash on Delivery (COD) COD is available in most serviceable areas. A small COD handling fee may apply on certain orders and will be shown at checkout. Refusal of COD parcels without valid reason may restrict future COD eligibility. ## 5. Order tracking After dispatch you will receive a tracking number when provided by the courier. Track your order at /track-order using your order number and phone, or via the link in your confirmation message. ## 6. Delivery attempts & address accuracy Couriers typically attempt delivery 2–3 times. Ensure your phone is reachable and your address includes house/plot number, street, landmark, city, and province. Incorrect addresses causing failed delivery may incur re-shipping charges. ## 7. International shipping We offer worldwide shipping to selected countries. International rates and delivery times (usually 7–21 business days) are calculated at checkout or quoted by support for large bridal orders. Customers are responsible for import duties, taxes, and customs clearance in the destination country unless stated otherwise. ## 8. Lost or delayed parcels If tracking shows no movement for 7+ days domestically or 14+ days internationally, contact hello@sheco.pk with your order number. We will investigate with the courier and offer replacement or refund if the parcel is confirmed lost. ## 9. Damaged in transit Report visible courier box damage at delivery and photograph packaging and product. Notify us within 48 hours for assistance with replacement or refund per our Refund Policy. ## 10. Multiple items & split shipments Large orders may ship in multiple parcels at no extra standard shipping cost where possible. You will be notified if split shipment occurs. ## 11. Contact Shipping support: hello@sheco.pk | +92 300 0000000