Legal

Privacy Policy

Last updated: 3 September 2026 SHE Collection ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit sheco.pk, create an account, or purchase from us. ## 1. Information we collect We may collect the following categories of information: • Identity & contact: name, email address, phone number, shipping and billing address. • Account data: login credentials (stored securely hashed), wishlist, order history. • Order & payment: items purchased, order totals, payment method selected, transaction references you provide for bank/JazzCash/EasyPaisa transfers. We do not store full card numbers on our servers when card processing is handled by certified payment partners. • Technical data: IP address, browser type, device information, pages viewed, and cookies (see our Cookie Policy). • Communications: messages you send via contact forms, email, WhatsApp, or customer support. ## 2. How we use your information We use personal information to: • Process and deliver orders, send confirmations, and provide tracking updates. • Verify identity for guest order tracking and fraud prevention. • Respond to inquiries and provide customer support. • Improve our Website, products, and marketing relevance. • Send promotional messages where you have opted in; you may unsubscribe at any time. • Comply with legal obligations and enforce our Terms of Service. ## 3. Legal bases for processing Where applicable, we process data based on: performance of a contract (fulfilling your order), legitimate interests (security, analytics, improving services), consent (marketing cookies or newsletters), and legal compliance. ## 4. Sharing with third parties We may share information with: • Courier and logistics partners to deliver your order. • Payment processors and banks to complete transactions. • Technology providers hosting our Website, database, and email services. • Professional advisers where required by law. We do not sell your personal information to third parties for their independent marketing. ## 5. International transfers If you order from outside Pakistan, your data may be processed in Pakistan and in countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards for cross-border transfers. ## 6. Data retention We retain order and account records as long as needed to fulfill orders, resolve disputes, meet tax and accounting requirements, and comply with law. Marketing preferences are retained until you withdraw consent. Inactive accounts may be anonymized or deleted after a reasonable period. ## 7. Security We implement administrative, technical, and physical safeguards including encrypted connections (HTTPS), access controls, and secure hosting. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security. ## 8. Your rights Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, email hello@sheco.pk with sufficient detail to verify your identity. ## 9. Children's privacy Our Website is not directed to children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data and we will delete it. ## 10. Marketing communications With your consent, we may send emails or SMS about new collections, sales, and order updates. You can opt out using the unsubscribe link in emails or by contacting support. Transactional messages related to active orders may still be sent. ## 11. Third-party links Our Website may link to social media or third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information. ## 12. Changes to this policy We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. Significant changes may be communicated by email or Website notice. ## 13. Contact us Privacy inquiries: hello@sheco.pk Address: Lahore, Punjab, Pakistan Phone: +92 300 0000000